Return Policy.

Personal Use Products: to ensure that all of our products are being sold in a sanitary condition, personal use products (pillows, sheets, mattress pads, mattress toppers, beds, or any product which comes in contact with the skin) may not be returnable once the original package is opened.

Special Orders: orders with fabric of choice, special sizes, custom made items, and other non-stock orders are Non-Cancelable, Non-refundable, and Non-Exchangeable.

Clearance Items: All clearance items are sold "as is" and are Non-Returnable.

Mattress/Beds Comfort Exchanges: customers may exchange one Joanne's mattress/bed for another only as follows:

1. your new bed or mattress is a lot like a new pair of shoes. Just as you need time to "break in" new shoes, it takes some time to get used to a new mattress. Therefore, requests must be made no earlier than 14 days and no later than 30 days after delivery
2. the customer must pay a 10% return to vendor fee (not to exceed $500) and delivery charges on the exchanged mattress/bed and
3. if the customer selects a mattress/bed priced higher than the original, the difference must be paid,
4. any staining or soiling of your bed or mattress will void all manufacturer's warranties and will not be eligible for comfort exchange or warranty service,
5. Any fabric protection for other special service (such as the original delivery fee) paid at the time of the original purchase will be forfeited. A re-delivery fee to pick up the returned or exchanged item will also be charged.

Chair and Lounger Exchanges: will be subject to a return to vendor feel of no less than 10% plus delivery charges.

All Other Items are returnable with 30 days or delivery in Resalable Condition.